Cancellation & Refund Policy

1.1. Orders cannot be cancelled by the customer once they are placed and paid for. Please check the items, quantities and delivery address before you pay.

1.2. We may cancel an order, fully or in part, if a product is out of stock, a price was listed in error, we cannot deliver to your address, a required prescription or licence cannot be verified, or we suspect misuse. If we cancel an order you have paid for, you receive a full refund.

2.1. For the safety of every patient, medicines and healthcare products cannot be returned or exchanged once delivered, including when they are no longer needed or were ordered by mistake.

2.2. The only exception is an item that, on arrival, was:

• damaged, leaking or tampered with,
• different from what you ordered, or short in quantity, or
• expired.

2.3. Tell us within 48 hours of delivery at support@bioshieldhealthcare.in or 9444626144, with your order number and clear photos of the item, its batch number and its expiry date. Keep the item unused and in its original pack. Once we confirm the problem, we will replace the item or refund it.

3.1. Refunds are made only when we cancel an order or under 2.3 above. We start the refund to your original payment method within 7 working days of approving it. How quickly it then reaches your account depends on your bank or card issuer.

3.2. Free units received under a trade bonus offer are not refundable on their own.

3.3. If money was debited but no order was confirmed, the amount is normally reversed automatically within 5–7 working days. If it is not, contact us with the transaction reference and we will trace it.

This page summarises section 10 of our Terms & Conditions, which govern every order placed with Bioshield Healthcare Private Limited.