Shipping & Delivery Policy

1.1. We deliver to serviceable PIN codes across India through third-party courier partners. You can check whether we deliver to your PIN code on any product page or in your cart before you pay. We do not ship outside India.

2.1. Orders are dispatched after payment is confirmed. The expected delivery date shown on product pages and in your cart is an estimate based on the time you order and your location; orders placed earlier in the day are dispatched sooner.

2.2. Delivery dates are not guaranteed and can be affected by courier availability, public holidays, weather and other events outside our control.

2.3. Once your order ships you can follow it from Account → Orders.

3.1. A delivery charge, worked out from the weight of the order, may apply and is always shown in your cart before you pay. Delivery is free once your order value crosses the threshold shown in the cart. The threshold for doctor and pharmacy accounts is different from the one for customers.

4.1. Products are packed so that what is inside is not visible from outside. The parcel may be handed to you or to anyone at the delivery address who accepts it on your behalf.

4.2. Please make sure your address and phone number are correct. We are not responsible for delays or non-delivery caused by incorrect details.

4.3. Check every item when it arrives. If anything is damaged, wrong, short or expired, tell us within 48 hours at support@bioshieldhealthcare.in or 9444626144— see our Cancellation & Refund Policy.